PRIVACY POLICY

Gugas Auto Repair (“Gugas,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a contact form, request an appointment, call us, text us, or otherwise interact with us online.

By using our website, you agree to the practices described in this Privacy Policy.

We may collect the following categories of information:

Information you provide directly

When you fill out a form on our website, request an appointment, or contact us, we may collect:

• Name
• Email address
• Phone number
• Preferred appointment date and time
• Vehicle or service-related details you choose to provide
• Any additional comments or messages you submit
• Information collected automatically

When you visit our website, we may automatically collect certain technical and usage information, such as:

• IP address
• Browser type
• Device type
• Operating system
• Referring website
• Pages viewed
• Date and time of visit
• General website usage data
• Cookies and similar technologies

We may use cookies and similar technologies to:

• operate and secure the website
• remember preferences
• improve performance
• understand website traffic and usage

You may control cookies through your browser settings. Disabling cookies may affect certain website features.

We may use the information we collect to:

• receive and manage appointment requests
• contact you regarding appointment scheduling, confirmations, reminders, or changes
• respond to customer service requests and inquiries
• provide service-related communications
• improve our website, operations, and customer experience
• maintain internal business records
• prevent fraud, abuse, security incidents, or technical problems
• comply with legal obligations and enforce our policies

If you provide your phone number or email address through our website, you authorize Gugas Auto Repair to contact you regarding your inquiry, appointment request, scheduling, reminders, updates, estimates, and related customer service communications.

Text messages and calls

By providing your mobile number, you agree that we may contact you by call or text message regarding your appointment or service-related communications.

Message frequency may vary.

Message and data rates may apply.

Reply STOP to opt out of text messages at any time.

Reply HELP for assistance.

Consent to receive texts is not required as a condition of purchase.

For marketing or promotional text messages, additional consent may be required by applicable law.

Emails

We may send emails related to appointment requests, confirmations, scheduling, service updates, and customer service. If we send promotional emails, they will include an opt-out method and any disclosures required by law.

We do not sell your personal information.

We may share your information only in limited circumstances, including:

• with vendors or service providers that help us operate the website or communicate with customers
• with scheduling, hosting, analytics, phone, text, or email service providers
• when required by law, subpoena, court order, or legal process
• when necessary to protect our rights, safety, property, customers, or others
• in connection with a business transfer, sale, merger, or reorganization

We may also use or disclose aggregated or de-identified data that does not identify you personally.

We retain personal information only for as long as reasonably necessary for:

• appointment scheduling
• customer communications
• operational recordkeeping
• legal, accounting, tax, compliance, or dispute-resolution purposes

Retention periods may vary depending on the information and the reason it was collected.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of internet transmission or storage is completely secure, and we cannot guarantee absolute security.

If we learn of a data security breach involving personal information, we may provide notices as required by applicable law, including Illinois law.

You may contact us to:

• update or correct your contact information
• ask questions about information you submitted through our website
• opt out of promotional emails
• opt out of text messages by replying STOP

Our website is not directed to children under 13, and we do not knowingly collect personal information online from children under 13. If you believe a child has submitted personal information through our website, please contact us so we can take appropriate action.

Our website is not intended to collect biometric identifiers or biometric information. If our practices change in the future, we will provide any notices and obtain any consents required by applicable law before collecting such information.

Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, content, or practices of third-party sites or platforms. Please review their policies separately.

We may update this Privacy Policy from time to time. Any revised version will be posted on this page with an updated “Last Updated” date. Your continued use of the website after changes are posted means you accept the revised Privacy Policy.

• 16021 Kedzie Ave, Markham, IL 60428
• 2131 W 51st St, Chicago, IL 60605
• 12535 S Halsted St, Chicago, IL 60628
• Phone: (708) 566-1115 / (773) 912-6069 / (773) 941-6239
• Email: [Coming Soon]